Service Quality Promise
At Alby’s we have earned the reputation of being ‘reliable, responsible and reputable.’ This reputation was not earned overnight and has taken the company over 15 years of quality service to achieve.
At Alby’s we have a quality and service code which we endeavour to uphold at all times:
1. Provide a realistic quote upfront and explain possible extras. – No one likes surprises!
2. Turn up on time – If we are running late we will call asap to advise of expected arrival time.
3. Presentation – Our team will turn up in company vans and in company uniforms.
4. Care – We understand that you love your home and we will treat it with the respect you
5. Behaviour – Our team will behave appropriately at all times whilst in your home area.
6. Quality – All work will be completed to Alby’s own high standards and will be checked by
him or a suitably trained supervisor.
7. Tidiness – After we have finished the job we will leave your house clean, neat and tidy.
8. Aftercare – We are keen to improve and actively encourage feedback on our service and
quality of our work.
9. Ongoing Improvement – We are always looking for ways to improve and are committed to
building our reputation and striving to be the best in our industry.
10. Looking to the future – We take pride in what we do and the jobs we provide. All we ask
for after the work is completed is that if you have had a good experience that you let your
friends, colleagues and family know about us.
Alby and his team were extremely
prompt and professional. Not only did
they do a cracking job, but they left our house neat
and tidy. Highly
Mrs Wesley, Thurlby
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